Интересный материал случайно нашел в интернете
В 1998 г, после катастрофы Б-747, руководство Korean Air заказала проведение аудита экспертами Дельты. Собственно, этот материал и содержит наблюдения экспертов и предложения по улучшению.
Наверное, за 14 лет там многое изменилось. А тогда, судя по материалу, в компании творился полный anti CRM. К слову, ситуация похожа на российскую.
The crew picked up on the taxi a door open light on door 1 left on a passenger flight. This
could not be rectified by recycling the door. The Captain and his crew made the decision to
return to the ramp. Unquestionably the correct decision with 360 passengers on board and
with airmanship and safety in mind! Engineering boarded the flight on the return to the
ramp and castigated the crew for not having dispatched with the door open light on. This
riled the crew to the extent that during the taxi and climb the FE spent most of the time
writing up a report in his defence. The action of the ground crew was unacceptable and
definitely compromised flight safety for the remainder of the flight.
All smoking on board an aircraft is a safety hazard. However, crews go downstairs into the
freight compartment to smoke. The cargo often contains dangerous goods and lots of
flammable material. Paper, plastic etc. This is an unsafe practice.
During descent FO confused aircraft call signs the crew responded to a radar vector given
to another aircraft. FE picked up something was wrong and said nothing. FO was also not
happy but said nothing. AC took up new heading. Despite visual conditions crew did not
look out and see that the current heading would not take aircraft to the airfield. Radar
picked up 70 degree heading error and corrected. Captain hit FO with the back of his hand
for making the error.